Privacy Policy of HeyLouise

HeyLouise operates the https://heylouise.app website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the HeyLouise website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. 

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://heylouise.app, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, email and company information. The information that we collect will be used to contact or identify you.

Your data

We process your data to deliver our services and products to you. This includes giving you access to your HeyLouise account, sending you notifications, registering and identifying you as a customer and or user, setting up your account, logging and saving the actions you take when you use our website and product, responding to your questions and providing you with customer service and support, e.g. sending service related messages to you and other services that can be ordered through the website.

The data we process about you in that regard is listed here. The data is collected directly from you and from user collaboration and invitations to the platform:

  • Your contact details, incl. your company name, your name, email, telephone number, address and country.
  • When you are invited to participate, collaborate in regards to your company’s plan. 
  • Purchase history, interest areas and use of our product and services,
  • Your requests and actions, e.g. sign-up and use of our website, when you accepted our terms & conditions, when you signed up, login details and verification, when you contact us for support etc. If you email us, we will collect the content of your message.
  • Information about what choices you made when you became a user and set up your account and the information and documents you add to your account,
  • Other types of interactions you will have with us and our service, e.g user interviews, tests, customer feedback, product, website and service usage etc.

Here is the legal basis for our processing of your data:

  • Your consent (GDPR Article 6.1.a),
  • To perform our contract with you (GDPR Article 6.1.b),
  • Comply with our legal obligations (GDPR Article 6.1.c), incl. the Danish Bookkeeping Act,
  • To pursue legitimate business interests of our own business related to operating our website and providing our services to you as long as your interests and fundamental rights do not override those interests (GDPR Article 6.1.f),
  • For the establishment, exercise or defense of legal claims, where necessary (GDPR Article 9.2.f)

We will keep these data for as long as they are necessary for the purposes for which they are being processed. As a general rule, we’ll keep the data for as long as you use our product or services with us plus 1 years following the conclusion of your request and/or account creation. If you are employed by one of our customers, we will keep your data as long as we have a business relationship with that customer.

Marketing

We process your data for marketing-related purposes, including sending you newsletters, providing you with offers, invitations to events and webinars, tailoring our communication with you to accommodate your areas of interests and focus and sending you relevant service promotion.

The data we process about you is collected directly from you and here’s an overview:

  • Your contact details, incl. your name, email, title, telephone number, address and country
  • What newsletters you signed up for, when you asked to receive email marketing and guides.
  • The events, webinars, courses and other types of arrangements that you sign up for and participate in,
  • Purchase history, interest areas and use of our digital services,

Here is the legal basis for our processing of your data. We collect your personal data directly from you and online sources, e.g. social media like Linkedin:

  • Your consent (GDPR Article 6.1.a),
  • Comply with our legal obligations (GDPR Article 6.1.c) according to the GDPR, ePrivacy and applicable marketing laws,
  • To pursue legitimate business interests of our own business related to operating our website and providing our services to you as long as your interests and fundamental rights do not override those interests (GDPR Article 6.1.f),
  • Article 9.2.f (necessary for the establishment, exercise or defence of legal claims).

We keep your data for as long as you are subscribing to our newsletters, email marketing etc. If you ask us to unsubscribe you, we will keep your data for two years after your request so we can show that we have honored your request and to make sure that you aren’t receiving the material.

If we have collected publicly accessible information about you for the purpose of being able to carry out marketing activities, we will keep such data for as long as the relevant activity is ongoing and for two years after that.

Regarding events, seminars, courses etc. we’ll keep your personal data as long as they are necessary for the purposes of the course, the event or seminar in question and for evaluating them.

Improve, optimise or modify the experience on our website and online service

We process your data collected by your use of our website and online services and products to improve the user experience on our website and the services we offer and to compile statistics for the use of our website. We use the data to operate our services, enhance and protect the security and ensure their secure, reliable, and robust performance, to improve the content we show you, determine what content is most helpful and the usability of our website, apps and online services.

The data we process about you in that regard is:

  • When you visit our website or apps, our servers may automatically log the standard data provided by your web browser. It includes your computer’s Internet Protocol (IP) address, your browser type and version, your user agent, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
  • Cookie information: We use cookies and similar technologies to collect additional website usage data and to operate our services.
  • We receive information when you interact with our services, e.g. when you visit our websites, when you sign into your account, or when you interact with email subscriptions. This includes information such as your IP address, browser type, browser language, operating system, the referring web page, pages visited, location, device information, and cookie information
  • We don’t process sensitive data.

We collect your data from you, from your use of cookies and our website and products and from User collaboration and invitation to the platform.

Here is the legal basis for our processing of your data:

  • Your consent (GDPR Article 6.1.a),
  • Comply with our legal obligations (GDPR Article 6.1.c), incl. ePrivacy directive,
  • Article 6.1.f (necessary for the pursuit of legitimate purposes of us) to be able to give you the best experience when interacting with us and / or make use of our services we can use personal data to improve our services to you,
  • Article 9.2.f (necessary for the establishment, exercise or defence of legal claims).

If you would like to know more about the cookies we use and for how long we keep this data, read our cookie policy.

Business- and product development

We process your data to do data analysis, audits, developing new products and services, identifying usage trends, determining the effectiveness of our campaigns and operating and expanding our business activities. The data we process about you in that regard is:

  • Your contact details, incl. your name, email, title, telephone number, address and country,
  • How you are using our products and services,
  • Purchase history, interest areas and use of our services,
  • We don’t process sensitive data.

Here is the legal basis for our processing of your data:

  • Your consent (GDPR Article 6.1.a),
  • Article 6.1.f (necessary for the pursuit of legitimate purposes of us) to be able to give you the best experience when interacting with us and / or make use of our services and products.

We collect your data directly from you and from user collaboration and invitation to the platform and we’ll retain the data processed for this purpose in accordance with our data retention policy.

Comply with obligations

Your data is processed to comply with legal obligations and requirements, requests from public and governmental authorities, relevant industry standards and our internal policies, and protect our operations and our rights.

Here is the data we process

  • Your contact details such as name, email, title and telephone/mobile number
  • The company you work for, incl. their domain, address and country
  • Information required to comply with public and governmental authorities

The data retention period will be based on statutory requirements.

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

HeyLouise ApS
Emil Holms Kanal 14
2300 Copenhagen, Denmark

 

Last updated: 24-08-202$ 11:13